Known Issues
Current known issues and workarounds. This page is updated as issues are resolved or new ones are identified.
Active Issues
Church Online Platform Integration
In ProgressChurch Online Platform recently updated their API. The Vitals integration is temporarily unavailable while we update our connector.
Expected resolution: Coming soon
Workaround: Enter your online viewer count manually in the weekly data entry form until the integration is restored.
Safari PDF Export
Known BugPDF export of reports may fail silently or produce a blank file when using Safari.
Workaround: Use Chrome or Firefox when exporting reports to PDF.
Recently Resolved
Planning Center giving sync delay
Fixed Feb 2025Giving data from Planning Center was syncing inconsistently, sometimes missing Monday imports. Giving data now syncs reliably on Monday mornings.
Multi-campus dashboard crash
Fixed Jan 2025Organizations with 5 or more campuses experienced a crash when switching between campuses in the dashboard. The campus selector now works correctly with any number of campuses.
Reporting a New Issue
If you've found a bug or problem that isn't listed here, we want to know about it. Email support@vitals.church with the following:
- Step-by-step instructions to reproduce the issue
- Your browser and device (e.g., Chrome on macOS, Safari on iPhone)
- A screenshot or screen recording if possible
We aim to respond within 1 business day.
Feature Requests
Known issues are different from feature requests. If something is working as designed but you'd like it to work differently, that's a feature request. Send feature ideas to support@vitals.church with the subject line “Feature Request: [your idea]”. We read every one.