Login Problems
Can't get in? Let's fix that. We know it's frustrating when you can't access your tools, so let's get you back into Vitals as quickly as possible.
Quick Fix That Works 90% of the Time
Before you try anything else, do this:
Open Vitals in an incognito/private browser window and try signing in there.
- • Chrome: Ctrl+Shift+N (or Cmd+Shift+N on Mac)
- • Safari: File → New Private Window
- • Firefox: Ctrl+Shift+P (or Cmd+Shift+P on Mac)
- • Edge: Ctrl+Shift+N (or Cmd+Shift+N on Mac)
If it works in the private window, the issue is your browser's saved data (cookies/cache) getting in the way. Clear your browser's cookies and cache for vitals.church and you'll be good to go in your regular browser too. If it doesn't work in the private window either, keep reading below.
“I See ‘Account Not Found’”
This means you signed in successfully with Google, but there's no Vitals account tied to that email address. Here's what's usually going on:
- 1
You might have signed up with a different email
This is the most common cause. Many church staff have multiple Google accounts — maybe a personal Gmail, a church Google Workspace account, and an older email. Try signing in with each one to see which one works.
- 2
Check your email for the original invite
Search your inbox (all of your inboxes!) for emails from vitals.church. The To: address on that email is the account you need to use. Try searching for “vitals” or “vitals.church” in Gmail search.
- 3
Ask your church's Vitals admin to check
Your church's Vitals admin (usually the lead pastor, executive pastor, or whoever set up Vitals) can see the list of team members and which email addresses they're tied to. They can also re-send your invite if needed.
“Google Sign-In Just Spins or Shows an Error”
If you click “Sign in with Google” and it just loads forever, shows a blank screen, or gives you a vague error, try these fixes in order:
- 1
Sign out of all Google accounts first
Go to accounts.google.com, click your profile picture, and choose “Sign out of all accounts.” Then come back to Vitals and sign in fresh. This forces Google to show you the account picker instead of automatically using the wrong account.
- 2
Try a different browser
If you normally use Chrome, try Firefox or Edge (or vice versa). Some browser extensions — especially ad blockers and privacy tools — can interfere with the Google sign-in process. If it works in a different browser, you know an extension is the culprit.
- 3
Check if your church's Google Workspace restricts third-party apps
If your church uses Google Workspace (meaning your email is something like yourname@yourchurch.org), your IT admin or whoever manages the Google account may have restricted which apps can connect. They'll need to allow Vitals in the Google Workspace admin console. Alternatively, you can try signing in with a personal Gmail account if that's the email tied to your Vitals invite.
- 4
Disable browser extensions temporarily
Ad blockers (like uBlock Origin or AdBlock Plus) and privacy extensions (like Privacy Badger) sometimes block the Google sign-in popup or redirect. Try disabling them temporarily for vitals.church and try again.
“I Forgot Which Email I Used”
Happens more often than you'd think, especially if you set up Vitals months ago. Here's how to figure it out:
- 1
Search every inbox you have
Search for emails from noreply@vitals.church or support@vitals.church in each of your email accounts. The To: address on any email you find is the email address tied to your Vitals account.
- 2
Ask a coworker who uses Vitals
If another staff member at your church uses Vitals, they can check the team members list in Settings → Team to see what email address you're listed under.
- 3
Check your browser's saved passwords
Your browser may have saved which account you used. In Chrome, go to Settings → Passwords and search for “vitals.” It might show the email address you used last time.
“I Just Started at a New Church”
Welcome to your new role! If you just started at a church that uses Vitals and you can't log in, here's the deal:
You need to be invited to your new church's Vitals account. Even if you used Vitals at your previous church, your old login won't give you access to a different church's account (that's a good thing — it keeps everyone's data safe).
Here's what to do:
- 1.Ask your new church's Vitals admin (usually the lead or executive pastor) to invite you from Settings → Team → Invite Member.
- 2.Tell them which email address to send the invite to (ideally the Google account you'll use for work at this church).
- 3.Check your email for the invite, click the link, and you're in.
Not sure who the Vitals admin is? Ask your church office. If they're not sure either, email us at support@vitals.church with your church name and we can point you in the right direction.
“I Used to Have Access but Now I Don’t”
If you could sign in before but suddenly can't, your account access may have been changed.
Each church controls who has access to their Vitals account. If your access was removed, it was done by your church's Vitals admin — not by us. This sometimes happens during staff transitions or when churches audit who has access to their tools.
What to do: Reach out to your church's Vitals admin and ask them to re-add you. They can do this from Settings → Team → Invite Member.
Important note: Vitals support can't grant or restore access on behalf of your church. This is a security measure to make sure only authorized people at your church control who can see your data.
“My Trial Expired”
First, don't panic — your data is completely safe.
When your free trial ends, you can still sign in, but some features will be locked until you choose a plan. Here's the good news:
- Your data is safe. Nothing is deleted when a trial expires. All your historical data, reports, and settings are preserved exactly as you left them.
- Upgrading is instant. Visit /pricing to choose a plan. As soon as you subscribe, everything unlocks immediately — no setup needed.
- Need more time? We get it — sometimes the trial period doesn't line up with your church's decision-making timeline. Email support@vitals.church and ask for an extension. We're happy to work with you.
Browser Troubleshooting
Sometimes the issue isn't with your account at all — it's with your browser. Here's how to rule that out:
- 1
Clear cookies and cache for vitals.church
You don't need to clear everything — just the data for vitals.church. In Chrome, click the lock icon (or tune icon) in the address bar → “Site settings” → “Clear data.” Then refresh the page.
- 2
Try an incognito/private window
This gives you a clean slate with no extensions, no cached data, and no old cookies. If Vitals works here, the issue is with your regular browser session.
- 3
Try a completely different browser
If Chrome isn't working, try Firefox, Edge, or Safari. If a different browser works, you know the issue is specific to your usual browser — likely an extension or a corrupted cache.
- 4
Make sure your browser is up to date
Older browser versions can sometimes have issues with modern sign-in flows. Update your browser to the latest version and try again.
Still Can't Get In?
We know how frustrating this is, and we want to help. Email us at support@vitals.church and tell us:
- The email address(es) you've tried signing in with
- What you see when you try (error message, blank screen, spinning, etc.)
- Whether incognito mode made a difference
- Your church name (so we can look up your account)
We usually respond within a few hours. We'll get you back in.
Related Articles
Still have questions? Email us at support@vitals.church — we usually reply within a few hours.