Login Problems
Can't sign in to Vitals? Work through these common login issues to get back into your account.
Google Sign-In Issues
Use the correct Google account
Make sure you're signing in with the Google account you used when signing up. If you have multiple Google accounts, the browser may default to the wrong one. Check the account switcher on the Google sign-in screen.
Sign out of all Google accounts and sign in fresh
Go to accounts.google.com, sign out of all accounts, then return to Vitals and sign in again. This forces a clean account selection.
Google Workspace admin restrictions
If your church uses Google Workspace, your IT admin may have restricted which third-party apps can access Google accounts. Ask your admin to allow Vitals, or try signing in with a personal Gmail account.
Account Not Found
If you see a “no account found” error after signing in with Google, here are the most likely causes:
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You may have signed up with a different email address. Try other Google accounts you own.
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Check your inbox for an invite email from vitals.church — it will show which email address was invited.
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Contact your church's Vitals admin and ask them to re-send your invitation to the correct email address.
Access Revoked
If you previously had access but suddenly can't sign in, your access may have been removed.
- Your Vitals admin may have removed your account from the organization.
- Contact your church's Vitals admin (not Vitals support) to restore access. Vitals support cannot grant access on behalf of your organization.
Trial Expired
If your free trial has ended, you can still sign in but data entry will be locked until you upgrade.
- Your account and all historical data are preserved — nothing is deleted.
- Visit /pricing to choose a plan and restore full access.
- Contact support@vitals.church if you need a trial extension.
Browser Issues
Browser caching and cookie issues can interfere with Google OAuth. Try these steps:
- 1Clear cookies and cache specifically for vitals.church (not all sites)
- 2Try opening Vitals in an incognito / private window
- 3Try a different browser entirely (Chrome, Firefox, Edge, or Safari)
Can't Remember Which Email
Search your inbox for any emails from noreply@vitals.church or support@vitals.church. The To: address on those emails is the account email you signed up with. Once you find it, sign in with the matching Google account.